Chatbot Privacy Policy

Who this covers

The JR LABS Assistant is an AI chat assistant on jrlabapps.com. It is a computer program, not a person. It answers questions about JR LABS LLC ("JR LABS," "we," "us," or "our") and can pass your contact details to our team if you ask it to. This page explains what happens to what you type in that chat. For the rest of the Site, including the contact form, see our Privacy Policy.

Who it is for, and what not to share

The assistant is for visitors 18 and over. Please do not share passwords, payment card or bank details, government ID numbers, or other sensitive information in the chat. It does not need them.

What we collect

• What you type, and the assistant's replies. This includes your name, email address, or anything else you choose to write.
• Your name, email address, and a short summary of what you want, if you agree to share them. The assistant asks first. If you say yes, we send them to our team so we can follow up with you.
• A scrambled version of your internet address. We do not keep the address itself for this purpose. We turn it into a code that cannot be reversed without a secret key, and use it only to count messages so one visitor cannot flood the chat.
• Security samples kept by our hosting provider. The service that screens requests to the chat keeps a rolling sample of the most recent requests, about the last three hours, including the internet address, the page requested, and the time.
• Technical event records. Our logs record that things happened (for example, that an error occurred), not what anyone wrote.

How we use it

We use what you type to produce the assistant's answers, to follow up with you if you asked us to, and to keep the chat working, limit abuse and cost, and fix errors. We do not use it for advertising, and we do not sell, rent, or trade it.

Who else handles it

• Anthropic (the AI company behind the Claude model) receives the conversation each time you send a message, so it can write a reply. Anthropic says it deletes this data within 30 days, and may keep it longer (up to 2 years) if its safety systems flag a conversation. Under Anthropic's commercial terms, it may not train its models on this content.
• Amazon Web Services hosts the chat in the United States, stores conversations, sends the email to our team (Amazon SES), and provides the security screening described above.
• Microsoft 365 hosts the mailbox that receives the email to our team.

How long we keep it

• Your conversation: about 30 days after your last message. It is then deleted automatically; the cloud service can take a few extra days to finish removing it.
• The email to our team: as long as needed to respond to you and for our business records, the same as a contact form message.
• The scrambled address code: up to two days.
• A scrambled fingerprint of your email address (so our team is not sent the same lead twice): two days.
• Technical event records: 30 days.
• In your browser: the chat is kept in your browser tab's session storage so it survives a page reload. It is not a cookie, stays on your device, and goes away when you close the tab.

Asking us to delete your chat

Email info@jrlabapps.com and tell us something you typed in the chat, such as the email address you gave or a distinctive phrase, so we can find it. If you gave an email address in the chat, please write to us from that address, so we know the request is yours. We will delete the conversation and the lead email we hold, if we can find them. We cannot make Anthropic delete its copy sooner than its own schedule above. Even if you never ask, the conversation is deleted automatically as described.

The assistant can be wrong

The assistant is an AI. It can make mistakes, and what it says is general information about JR LABS, not a quote, contract, or promise. Our team will confirm anything that matters.

Children

The assistant is not for anyone under 18, and this Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has used the chat, email us and we will delete it.

Security

Saved conversations are encrypted while they are stored: the database service that holds them encrypts all stored data. We also take reasonable measures to protect information submitted through the chat, though no method of electronic transmission or storage is completely secure.

Changes to this page

We may update this page from time to time. Changes will be posted here with a revised "Last updated" date.

Contact us

Questions about this page: info@jrlabapps.com.